Grievances and complaints are common to any project. If not addressed early, effectively and in a systematic manner, they would escalate into more difficult statuses become difficult to handle and costly for the project. On the other hand, the available judicial and administrative mechanisms for grievance redress have lengthy procedures to follow and are time consuming and costly. Therefore, action should be taken to redress grievances as early as possible to make the project successful.
CSAIP has established a project-specific Grievance Redressal Mechanic (GRM) to manage complaints and grievances from communities and other local stakeholders in a systematic, fair, timely and transparent manner. Such a mechanism will promote mutual confidence and trust between and among the project affected people and the project management. It will also serves as an early warning mechanism that addresses issues before they become too complicated to resolve.
